Join Virtual Appointments Efficiently On EMERGE Platform

To view your list of appointments, click on the Appointments tab in the left-side menu. You can also choose your preferred display option, such as daily or weekly.

When you are ready to join the virtual appointment, click on the appointment you wish to start. On the appointment details, you’ll find important information: A white check mark indicates that the patient is registered. If there is no check mark, it means the patient has yet to take the steps necessary to access the appointment. A pulsing circle signifies that the patient is currently in the virtual waiting room.

Pro tip: if there's no check mark, there’s no need to attempt starting the appointment, as the patient is not on the platform.

After selecting the appointment, click on the "Start Consultation" button.

On the appointment screen, you can adjust the video display to picture-in-picture, full screen, or chart mode.

Once you have selected your preferred view, click "Start Call" to initiate the virtual appointment with the patient.

Click "Finish appointment" to conclude the virtual session once the consultation is complete. This step is crucial as it marks the appointment as completed on the platform. If you haven't completed your notes, you can revisit the patient profile later to finalize them.

Marking the appointment as completed will finalize it. If you select "not completed," the appointment will be recorded as a no-show—this action is irreversible, so please proceed with caution.

Immediately following your appointment, you will be prompted to select the billing type. If it’s OHIP, simply click continue.

You can either enter all the details and submit immediately or save as a draft for later editing. Additionally, you can utilize the presets to quickly load your most frequently used billing codes.